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Site Information

Return/Exchange Policy

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Exchange/ Return policy

 

       We want you to be 100% satisfied with your AQUA MODESTA swimwear and ACTIVE MODESTA sportswear. If you are not satisfied for any reason, we will gladly provide you with an exchange /refund of your order within 18 days of the date of purchase.

To EXCHANGE simply place a new order via the website www.AquaModesta.com or call us at 718 810 2422, then ship back the one you are returning.

ALL RETURNS MUST BE AUTHORIZED PRIOR TO SHIPPING. Authorization must be done by us, via email:  [email protected] or by calling: 718-810-2422

FOR RETURNS: Return the original items unworn with the original tags and liners. Include in package clear instructions and Order ID number or Billing First and Last nameGenerate your own return label and ship to: AQUA MODESTA-Returns Dept.  357  AVENUE  W  BROOKLYN  NY  11223. 

    All exchanged/returned merchandise must be in "as received" condition, with tags and liners in place. Items that are soiled, damaged, worn, used or in any other than "as received" condition cannot be returned and no credits will be issued.  All swimwear in our outlet tab is subject to exchange only within 18 days from date of purchase. Returns that were authorized by us must be made within 18 days from date of purchase only. Any item that is returned past 18 days from date of purchase, will be issued an automatic credit. All credits and gift certificates must be used within three months from date issued.

     You may choose any shipping method to return your merchandise. We do not reimburse return shipping costs. We will deduct all shipping fees whereby coupon codes have been applied and in the event you return the entire or partial order. We are not responsible for lost packages, so please insure your package and apply tracking, if you want to eliminate this risk. In the unlikely event that you received a defective item, we will replace it at no cost to you. In the event that we cannot provide you with an exact replacement, you can return it to us for a refund.

SHIPPING INFORMATION

        We offer standard shipping and expedited shipping options. We ship worldwide. We ship every day excluding weekends and Jewish holidays. Coupon codes will be available for free shipping within the USA at various times throughout the year via our subscription Emails, Instagram, Facebook or Twitter pages. Coupon codes for free shipping apply to nationwide and standard shipping only. International orders on both standard and expedited as well as  expedited shipping throughout the USA will be asked to cover shipping fees prior to orders being shipped out. 

PROPER LAUNDERING OF SWIMWEAR 

     Please take care of the swimwear you purchased by washing it properly. All swimwear needs to be washed separately in mild detergent by hand after every use. Do not use bleach.  Hand wash it and hang dry on a flat clean surface. Do not wring or twist the fabric. Do not use it in overchlorinated waters or in hottubs/jacuzzis. It may be worn in any pool that is not overchlorinated and in any ocean around the world, as long as it is not polluted. You may even place the mud of the Dead Sea on it. Swimwear is not a natural fiber therefore it does not absorb neither water nor heat. Please take care of it properly, to maximize its use for many seasons. Use it in good health always!