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Site Information

Return/Exchange Policy

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Exchange/Return policy

     We want you to be 100% satisfied with your AQUA MODESTA swimwear and ACTIVE MODESTA sportswear. If you are unsatisfied for any reason, we will gladly provide you with an exchange /refund of your order within 18 days of the date of purchase. 

To EXCHANGE, please place a new order via the website www.AquaModesta.com or call us at 718 810 2422, then ship back the one you are returning.

ALL RETURNS MUST BE AUTHORIZED BEFORE SHIPPING—authorization email: AquaModesta@gmail.com. 

FOR RETURNS: Return the original items unworn with the original tags and liners. Include instructions in the package and the Order ID number or Billing First and Last name. Generate your return label and ship it to AQUA MODESTA-Returns Dept. 357 AVENUE W BROOKLYN NY 11223. 

  All exchanged/returned merchandise must be in "as received" condition, with tags and liners in place. Items soiled, damaged, worn, used, or in any other than "as received" condition cannot be returned, and no credits will be issued. All swimwear in our outlet tab is subject to exchange only within 18 days from purchase. Returns that we authorize must be made within 18 days from the date of purchase only. Any item returned past 18 days from the date of purchase will be issued an automatic credit. All credits and gift certificates must be used within three months from the date issued.

   You may choose any shipping method to return your merchandise. We do not reimburse return shipping costs. We will deduct all shipping fees whereby coupon codes have been applied if you return the entire or partial order. We are not responsible for lost packages, so please insure your package and use tracking if you want to eliminate this risk. If you receive a defective item, we will replace it at no cost. 

SHIPPING INFORMATION

     We offer standard shipping and expedited shipping options. We ship worldwide. We ship every day, excluding weekends and Jewish holidays. Coupon codes will be available for free shipping within the USA at various times throughout the year via our subscription Emails and social media pages. Coupon codes for free shipping apply to nationwide and standard shipping only. International orders on both traditional and expedited as well as expedited shipping throughout the USA will be asked to cover shipping fees before orders are shipped out. 

PROPER LAUNDERING OF SWIMWEAR 

    Please take care of the swimwear you purchased by washing it properly. All swimwear must be washed separately in mild detergent by hand after every use. Do not use bleach. Hand wash it and hang it dry on a flat, clean surface. Do not wring or twist the fabric. Please do not use it in overchlorinated waters or hot tubs/jacuzzis. It may be worn in any pool that is not overchlorinated and in any ocean worldwide, as long as it is not polluted. You may even place the mud of the Dead Sea on it. Swimwear is not a natural fiber; therefore, it does not absorb either water or heat. Please take care of it properly to maximize its use for many seasons. Use it in good health always!