Site Information

Return/Exchange Policy

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Exchange/ Return policy

 

       We want you to be 100% satisfied with your AQUA MODESTA swimwear and ACTIVE MODESTA sportswear. If you are not satisfied for any reason, we will gladly provide you with an exchange /refund of your order within 18 days of the date of purchase.

   

ALL EXCHANGES MUST BE AUTHORIZED PRIOR TO SHIPPING. Authorization must be done by us, via email:  moc.liamg@atsedomauqa or by calling: 718-810-2422


       To exchange: You may exchange the products for a different size and color. ONE FREE EXCHANGE IS INCLUDED WITH EVERY ORDER. For subsequent exchanges you need to pay a shipping fee of 8.00 dollars within tri-state area and 13.00 for all other states within United States only. For International exchanges the fee is 28 dollars. If you require expedited service other than Standard Shipping or International Standard Shipping for your exchange, additional shipping fees will apply. 


     First, determine the difference in cost between the original items purchased and the replacement. Add the shipping fee if applicable.

     Second, return the original items unworn with the original tags and liners and a copy of the original invoice to:  ATT: REGINE TESSONE AT AQUA MODESTA 357  AVENUE  W  BROOKLYN  NY  11223


      All exchanged/returned merchandise must be in "as received" condition, with tags and liners in place. Items that are soiled, damaged, worn, used or in any other than "as received" condition cannot be returned and no credits will be issued.  All swimwear in our outlet tab is subject to exchange only within 18 days from date of purchase. Returns that were authorized by us must be made within 18 days from date of purchase only.  Any item that is returned past 18 days from date of purchase, will be issued an automatic credit. All credits and gift certificates must be used within three months from date issued.

     You may choose any shipping method to exchange your merchandise. We do not reimburse return shipping costs.  We will deduct all shipping fees whereby coupon codes have been applied and in the event you return the entire order. We are not responsible for lost packages, so please insure your package and apply tracking, if you want to eliminate this risk. In the unlikely event that you received a defective item, we will replace it at no cost to you. In the event that we cannot provide you with an exact replacement, you can return it to us for a refund.

      Please enclose a note with your billing name, first and last, date of purchase, billing/ shipping address along with instructions regarding the exchange or refund within the package you send back to us. If order was placed via our website please supply order ID number so we can expedite the process. 

SHIPPING INFORMATION

        We offer standard shipping and expedited shipping options. We ship worldwide. We ship every day excluding weekends and Jewish holidays. Coupon codes will be available for free shipping within the USA at various times throughout the year via our facebook or twitter pages. Coupon codes for free shipping apply to nationwide and standard shipping only. International orders on both standard and expedited as well as  expedited shipping througout the USA will be asked to cover shipping fees prior to orders being shipped out.

 

PROPER LAUNDERING OF SWIMWEAR 

     Please take care of the swimwear you purchased by washing it properly. All swimwear needs to be washed separately in mild detergent by hand after every use. Do not use bleach.  Hand wash it and hang dry on a flat clean surface. Do not wring or twist the fabric. Do not use it in overchlorinated waters or in hottubs/jacuzzis. It may be worn in any pool that is not overchlorinated and in any ocean around the world, as long as it is not polluted. You may even place the mud of the Dead Sea on it. Swimwear is not a natural fiber therefore it does not absorb neither water nor heat. Please take care of it properly, to maximize its use for many seasons. Use it in good health always!